FAQ: Finding a Great Printer
Relax, you’ve found a great printer.
You’ve got a great design and now you’re ready to print. What do you need to know to get started with QRST’s?
- Do you do all your own printing?
In a word, yes. We do all our own work in-house. We have two automatic presses that print up to 7 colors per side right on our premises. We have a special section devoted to digital apparel printing and we’ve just added 2 amazing embroidery machines. That makes QRST’s a true one-stop solution.
- What’s the policy if you mess up my order?
As Elvis Costello knew, accidents will happen. We stand behind our work 100% of the time. We’ll work until you’re fully satisfied.
- What if I want to reorder shirts? Do you charge a set-up fee?
We don’t charge for set-up or screen fees for reorders placed within the past 6 months.
- Who owns the Artwork? Film Positives? Screens?
If you’ve paid for the artwork and film positives, you own them. The screens remain the property of the printer, but won’t be used for anyone else. We also archive all your artwork files in our computer system.
- What is your turnaround?
A good turnaround is 5-10 days. Sometimes we can go faster, depending on the flow of work. Most printers will charge a Rush Charge if you want your order in less than 5 days. We’ll try not to, but sometimes it will be necessary.
- Can I count on that?
We’ll do our utmost to meet — even exceed — your deadline. We’re 99.9% on time! If we’re running behind schedule, maybe because the shirts arrived late, we’ll let you know immediately and make every accommodation we can.
- Do you have a list of references?
- How are your prices compared with other printers?
We’re very competitive. We also encourage you not to make decisions based on low prices. Some printers charge a little more because they’re worth it. You’ll also notice that our prices are available on the website (unlike others who keep their price lists under cover so they can change them at will). Check out our price list.
- You sell Harvard shirts too—are you an officially licensed vendor?
Yes we are! We are an officially licensed Harvard vendor.
- What about your labor practices?
QRST’s is proud to be a member of the Fair Labor Association. Click on their logo below to visit the website:
- So, bottom line: Why should I hire QRST’s?
Because we guarantee customer satisfaction. Because we’re local, which means that you can stop by and see us in operation. (We’re conveniently located, just 2 miles from Harvard and Central Squares.) And because we’ve earned the trust and loyalty of an impressive roster of clients. Harvard University, WFNX, Big 4 Our Britches, The Phoenix, The Neighborhoods, United Planet, Stuff@Night — it doesn’t get any better.